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How do I cancel my order? Can I have a refund?

To cancel your membership to an online program, log in to the members only website and click on My Account, then click Cancel Membership.

Most products and services available on our website may be canceled within 30 days of purchase. Labs ordered through our website or one of our affiliate sites cannot be canceled unless otherwise stated in the terms on the laboratory's websites. Any products already shipped cannot be canceled. Supplement orders cannot be canceled or returned. Most orders move to shipping within 3 days of purchase.

More information on returns and refunds can be found in our returns policy at this link: